My product pages don’t show up. I get a 404 error or page not found message.
This is most often connected with permalinks rewrite from other plugins or the theme. Please try one of the following:
- Go to Products > Settings and click Save Changes without changing anything
- Go to Products > Settings and change the Main Catalog Page to a different one (you can create a new page for this purpose). This may help if any other plugin is set to show items on the same page.
If you changed the catalog URLs recently, see change catalog URLs.
If none of the above solutions help, you can disable all the plugins one by one and check which one is causing the problem. If you find any conflicting plugins, please let us know. We will be happy to check if the eCommerce Product Catalog causes the problem.
If disabling the plugins doesn’t help, you should try to switch the theme to the default one and check if it is connected with the theme.
If the problem persists please contact us directly to review your configuration.
How to display products on home page?
You have two options to display products on home page available:
- Select one of your pages as the Main Catalog Page in Products > Settings > General Settings, and set the same page as the homepage in WordPress Settings > Reading
- Set any page to be your home page and place the [show_products] shortcode there.
How to disable shipping?
Go to Products > Settings > Shipping, set the Number of shipping options to 0 and click Update. The shipping options will no longer be available on the front-end and in the admin. See shipping configuration.
How to disable attributes?
Go to Products > Settings > Attributes, set the Number of attributes to 0 and click Update. The attributes will no longer be available on the front-end and in the admin. To also hide the size and weight fields, set Size Unit to Disable Size and Weight Unit to Disable Weight in the Standard Attributes section. See product attributes.
How to restart the theme integration?
Go to Products > Settings > General Settings and find the Catalog Layout Integration section. If your main catalog page uses the [show_product_catalog] shortcode or the Show Catalog block, click the Remove the Shortcode and Start the Wizard button. Otherwise, click the Advanced Mode Visual Wizard button. Inside the wizard, the Restart Advanced Mode Test button starts the test again. See theme integration wizard for details.
The theme integration wizard is available only for themes that do not declare support for eCommerce Product Catalog. It is not available for themes that declare support for the plugin or that the plugin supports out of the box, such as the default WordPress themes from Twenty Ten to Twenty Nineteen and Storefront.
How to change the product catalog styling (fonts, colors, sizes etc.)?
Many design options are available in Products > Settings > Catalog Design and in the WordPress Customizer. For other changes, add custom CSS, see CSS adjustments. You can also use Product Page Customizer or our premium support to build custom styling.
Is eCommerce Product Catalog responsive?
eCommerce Product Catalog output is fully responsive. It means that it adjusts to different screen sizes, e.g., mobile or tablet.
However, for eCommerce Product Catalog responsiveness to work, you need to use a responsive theme. eCommerce Product Catalog is displayed in theme-generated containers. This container must adjust to the device screen size. We recommend our premium Catalog Me! theme or any other responsive WordPress theme.
How to properly uninstall eCommerce Product Catalog?
If you are reinstalling, go to Plugins, find eCommerce Product Catalog, deactivate it and click Delete. All your products and categories will stay in the database. Only the settings will be erased.
If you want to completely delete the plugin with all the data (including products and categories), go to Products > System Status and check the “Delete all items and categories on uninstall” checkbox. Now when you delete the plugin, all the data will be lost.
How to remove price decimal?
Go to Products > Settings > General Settings, empty the Decimal Separator field in the Payment and currency section and save the settings. Prices will then show without decimals. To use a different number of decimals, see the price snippet in PHP adjustments.
How to disable AJAX on filter widgets and pagination?
If you prefer page reload instead of AJAX functionality, place the following line of code in your theme functions.php file:
add_action('ic_epc_loaded', 'my_epc_mods', 99);
function my_epc_mods() {
remove_action( 'enqueue_main_catalog_scripts', array( 'IC_Catalog_Ajax', 'enqueue_styles' ) );
}