When you would like to order some custom plugins or another programming job from impleCode, the following rules apply:
- Trust is the foundation for every single rule that we apply. The rules are set to make things clear, not confuse you, and make our partnership easy and comfortable for both parties.
- You will need support for every custom WordPress plugin. Support means answering your questions and providing security & maintenance updates. Without the maintenance, you cannot safely update the WordPress core or the plugin you want to customize. For every plugin, you get one year of premium support. You will get a support license key to perform automatic updates from our server (for the plugins we provide). You can extend premium support after the first year. The pricing will vary between projects.
- According to our agreements, support will be provided for projects outside of WordPress. The support will depend on the scope of the project.
- For the majority of small projects, delivery time is three working days (we work from Monday till Friday UTC+01:00). If we need more time, we will inform you. If you find any bug in the delivered functionalities, we will provide an update within two working days (usually a couple of hours).
- Generally, the support you get is for one website. If you need that for more websites, please specify this in the query. A support license will allow automatic updates and support for specified websites. You can change the websites a maximum of once a month.
- You can communicate with us by email or phone. When you send us a query on the contact page, you will get a response from one of our developers with his email address and phone number.
- The general rule is 100% payment upfront. Full upfront payment is both the most convenient for customers and the most efficient way to provide our services. Our experience shows that 100% upfront payment results in lower prices and a better overall experience for customers. If you have any reason to break this rule other than confidence in our services, please specify it in the query. If it is all about trust, we are sorry to hear that; maybe there is something we have done (or not) that caused this. Do not hesitate to tell us.
- The development plan will always be made in detail. After you specify your needs, we will prepare the development plan. You can confirm it or add your comments. This development plan states precisely what the software will do and look like.
To sum up, we always remain friendly, civilized, and professional. We are here for you, dear customer, and we always provide support and assistance. If the service is completed but something is wrong, write or call, and we will explain and improve it at our cost. If something from our side goes wrong, write or call – indeed, it will be compensated to you.
We provide professional services, custom WordPress plugins and web development. At impleCode, we take our responsibility to our customers and the communities we do business very seriously. We are putting our face, name, and brand to your satisfaction, so contact us whenever you need it!
impleCode founder
Norbert Dreszer